Thank you for visiting https://www.shiprocket.in/, https://www.fastrr.com/ ("Website")
, an online platform which is independently owned and controlled by Pickrr Technologies Pvt. Ltd. and licensed to Bigfoot Retail Solution Private Limited("Company")
, which includes Merchants, clients and service recipients of the Company (natural or legal person) which term shall also include persons who are accessing the Website merely as visitors or who undertakes any of the Services and all of their employees and authorised users ("Merchant").
WHAT PERSONAL INFORMATION DOES THE COMPANY GATHER & WHY:
Our primary goal in collecting information and data, including personally identifiable information is to provide you with a smooth, efficient and customized experience. This allows us to provide services and features that are most likely to meet your needs, and to customize the Website and our Services to make your experience easier.
We collect the details and information provided by the Merchant together with information we learn about you from your use of our Services and your visits to our Website and other websites accessible from them, to provide more effective Services and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID GST details, Pan Card and Transactional information in relation to transactions where the company is involved and any of the aforesaid information pertaining to the customer/buyer of the User along with all other personally identifiable information/details as the User may share from time to time (including personally identifiable information/details of the customer/buyer of the User). When you visit the Website, we may collect information regarding the domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data ("Information"). We may also keep records of telephone calls received and made for making inquiries, orders, or other purposes necessary for the administration of Services.
We require accurate Information and data to provide efficient Services, and you hereby represent to the company that:(a)
the information you provide to the Company from time to time is and shall be authentic, correct, current and updated and you have all the rights, permissions and consents as may be required to provide such information to the Company.(b)
Your providing the information to the Company's consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees.
Disclaimer: we do not knowingly collect Personal information from children.
PURPOSES FOR WHICH THE COMPANY MAY USE THE INFORMATION:
Registration of the User on the Platform;b)
Processing the User’s orders/requests and provision of various Services;c)
Sending timely/periodical updates to the User and its customers;d)
Completing transactions with Users effectively and billing for the products/Services provided;e)
Technical administration and customization of Platform;f)
Ensuring that the Platform content is presented to the Users in an effective manner;g)
Delivery of personalized information and targeted as well as non-targeted advertisements by the Company to the User;h)
Improvement of Services, features and functionality of the Platform;i)
Research and development and for User administration (including conducting user surveys);j)
For purposes of research, analysis, business intelligence, reporting and improvement/development/advancement of the Company's business, Platform and/or the Services;k)
Dealing with requests, enquiries, complaints or disputes and other customer care related activities including those arising out of the Users' request of the Services and all other general administrative and business purposes;l)
Verification of identity of Users and to perform checks to prevent frauds;n)
To comply with applicable legal requirements and our various policies/terms; andp)
Any other purpose that may be necessary to provide the Services that You have opted for.
Cookies from the Website:
Web cookies are small pieces of data sent by the Website and they are stored by your browser on your computer's hard drive, thereby uniquely identifying your browser. Cookies are used to track and record your preferences when you visit the Website.
Our Website do require to send or read the cookies from your computer. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of Users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.
Our Website links to other websites that may collect personally identifiable information about you. The Company is not responsible for the privacy practices or the content of those linked websites.
When you send email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
DISCLOSURE OF INFORMATION
Performance of Services: We need to share certain Information with our service partners and service provider for performance of Services. In order to provide efficient Services, the Merchant is required to provide certain Information (including sensitive personal data or information) relating to the customer of the Merchant. The Merchant shall ensure that they have adequate consent and authority from its customer to share such the Information with the Company. The Company shall not be responsible or liable to the customer with respect to the customer Information which the Merchant has shared with the Company and the Merchant agrees to indemnify and hold the Company and (as applicable) its parent, subsidiaries, affiliates, Pickrr partners, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by customer or any third party due to or arising out of breach of Merchant's obligations or violation of any law or the rights of the customer or any third party. We may also use or disclose the Information to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc.
Other Group Entities: We may sometimes share data with our affiliates, and group companies and other third party service providers that provide us with services and/or provide you with Services. To the extent that these entities have access to your personally identifiable information, we will ask them to treat it at least as protectively as they treat personally identifiable information they obtain from their other authorized users.
Alerts: The Company may alert the Users by email or phone (through sms/call) to inform the Users about new Services offerings or other information which the Company feels might be useful for the Users.
USER'S RIGHTS IN RELATION TO THEIR PERSONAL INFORMATION COLLECTED BY THE COMPANY:
In case the User does not provide his/her information or consent for usage of Personal Information or subsequently withdraws his/her consent for usage of the Personal Information so collected, the Company reserves the right to discontinue, in part or full, the Services/associated features and benefits for which the said information was sought.
FOR HOW LONG DO THE COMPANY KEEP PERSONAL INFORMATION:
SECURITY AND DATA PROTECTION
The Company has stringent security measures in place to protect the loss, misuse, and alteration of the Information under our control. Whenever you change or access your account information, we offer the use of a secure server. We adhere to strict security guidelines, protecting it against unauthorized access.
Your Information will primarily be stored in electronic form on our servers and servers of third party service providers, however certain data can also be stored in physical form. We may enter into agreements with third parties (in or outside of India) to store or process your information or data, always in accordance with applicable law. Such third party may store and process Your information or data in the server located outside of India.
For security purposes, the Company usually uses third party service providers who are using security techniques including secure servers, clouds, firewalls and encryptions, as well as physical safeguard of the locations where the data are stored, and we will on commercial reasonable basis require from such third parties to adopt all security standards to safeguard your information / data in accordance with all applicable laws. We have in place appropriate administrative, technical, physical safeguards and security measures to protect the personal data you provide on this Website against accidental, unauthorized or unlawful loss, destruction, damage, alteration, access, disclosure or use and any other unlawful forms of processing. When we collect payment card details electronically, we use encryption coding.
You agree to defend, indemnify and hold the Company harmless, on demand, from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Website.
CONSENT TO THIS POLICY
GRIEVANCE OFFICER CONTACT
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Name: Love Bhardwaj
The Grievance Officer
Pickrr Technologies Private Limited
Address: 3rd Floor, Plot No. 448A, Enkay Square, Gurgaon